New Clients

Appointments for new pets are scheduling around 3 to 4 weeks out.  Also keep in mind, we are closed on weekends. NEW CLIENTS ARE REQUIRED TO PAY A NON-REFUNDABLE DEPOSIT WHEN SCHEDULING THEIR FIRST APPOINTMENT. If you are still interested in scheduling a future appointment to establish care, please read on! Thank you for your patience! 

If you have more than one pet you would like to bring to Patterson’s, be aware that we schedule appointments one at a time.

We treat all breeds of dogs and cats, and we look forward to the opportunity to serve you and your pet. We invite you to learn more about us and the services we offer. If you are a first-time pet parent or have a new puppy or kitten, be sure to check out our puppy and kitten information. When you are ready to schedule your first appointment, please contact our offices at (313) 832-7282.

Before Your First Appointment

In addition to the information on this site, here a few other things you should know before your first visit with us:

• Paperwork: All new clients will need to complete a new client form. The pet owner should be the person responsible for making medical and financial decisions for your pet. Include an optional co-owner’s name if you’d like to authorize someone else who can discuss your pet’s care with our staff. For your convenience, find the form here:
  • New Client Form
    • Please note that filling out the new client form is not an appointment request. To request an appointment, call us at 313-832-7282. Thank you!
• Arrival Time: Plan to arrive 10 minutes before your appointment. This will give us time to handle your paperwork or collect any additional information we may need.
• Leash and Container Policy: All dogs must be on a leash while in our waiting room. Cats must be in a carrier or container. If your dog is aggressive, please have him or her muzzled while in the waiting area.
• Previous Medical History:  Before the day of your appointment, please submit any previous medical records to us via email or fax. If you are unable to send them electronically, please bring paper copies to your first appointment and we will make copies for our records. If you do not have copies of the records, we should be able to obtain a copy from your previous veterinarian. Please be ready to provide us with your previous vet’s name and contact information on the New Client Form. You can also contact your previous veterinarian in advance of your appointment, and request that your pet’s records be emailed or faxed to Patterson Dog & Cat Hospital.

Email:
info@pattersondoganadcat.com
Fax: 313-832-4990

Appointment Cancellation & No-Show Policy

We understand that life happens! If you need to cancel or reschedule your pet’s appointment, give us a call at (313) 832-7282. If it is after hours, please leave us a voicemail. You can also send us a quick text to the same number, day or night, or you can send us an email at info@pattersondogandcat.com – we’re happy to help.

Running late? Please call and let us know. If you’re going to be 15 minutes or more behind, we’ll kindly ask you to reschedule so we can give every pet the attention they deserve.
At Patterson Dog & Cat Hospital, we reserve a dedicated time just for you and your pet—no double bookings here. Whether it’s a check-up, a recheck, or something more involved, we want to give you our full attention and care. Occasionally, an emergency or complex case may affect our timing, but we always do our best to stay on schedule.

To help us provide the best care to all our patients, we kindly ask for at least 24 hours’ notice if you need to cancel. If it’s after hours, feel free to leave us a voicemail. Your call could open a spot for another pet who needs to be seen quickly!

If an appointment is missed without notice, we’ll note it as a “No Show.” After three no-shows, we’ll require a pre-payment of the office visit fee when booking future appointments.
Thank you for choosing Patterson Dog & Cat Hospital. We truly value your trust in us, and we’re honored to care for your furry family members. We look forward to seeing you and your pet soon!

Code of Conduct

Respectful Communication Policy

At Patterson Dog & Cat Hospital, we believe kindness and respect go a long way—whether you’re a doctor, technician, assistant, receptionist, vendor, or client. We ask that everyone treat one another with courtesy, patience, and professionalism at all times.

We’re all here with the same goal: to give your pets the best care possible. That happens most effectively when we work together and communicate calmly and respectfully.
To ensure a safe and supportive environment for everyone, we have a zero-tolerance policy for:

• Abusive or offensive language
• Profanity
• Threats or physical violence

Any behavior of this nature—whether in person, on the phone, or through text or messaging—may result in termination of the client relationship, and in serious cases, involvement of law enforcement.

We truly appreciate your understanding and support in helping us make every visit to Patterson Dog & Cat Hospital a positive one for you, your pets, and our team.