Appointment Cancellation & No-Show Policy

We understand that life happens! If you need to cancel or reschedule your pet’s appointment, give us a call at (313) 832-7282. If it is after hours, please leave us a voicemail. You can also send us a quick text to the same number, day or night, or you can send us an email at info@pattersondogandcat.com – we’re happy to help.

Running late? Please call and let us know. If you’re going to be 15 minutes or more behind, we’ll kindly ask you to reschedule so we can give every pet the attention they deserve.
At Patterson Dog & Cat Hospital, we reserve a dedicated time just for you and your pet—no double bookings here. Whether it’s a check-up, a recheck, or something more involved, we want to give you our full attention and care. Occasionally, an emergency or complex case may affect our timing, but we always do our best to stay on schedule.

To help us provide the best care to all our patients, we kindly ask for at least 24 hours’ notice if you need to cancel. If it’s after hours, feel free to leave us a voicemail. Your call could open a spot for another pet who needs to be seen quickly!

If an appointment is missed without notice, we’ll note it as a “No Show.” After three no-shows, we’ll require a pre-payment of the office visit fee when booking future appointments.
Thank you for choosing Patterson Dog & Cat Hospital. We truly value your trust in us, and we’re honored to care for your furry family members. We look forward to seeing you and your pet soon!

Code of Conduct

Respectful Communication Policy

At Patterson Dog & Cat Hospital, we believe kindness and respect go a long way—whether you’re a doctor, technician, assistant, receptionist, vendor, or client. We ask that everyone treat one another with courtesy, patience, and professionalism at all times.

We’re all here with the same goal: to give your pets the best care possible. That happens most effectively when we work together and communicate calmly and respectfully.
To ensure a safe and supportive environment for everyone, we have a zero-tolerance policy for:

  • Abusive or offensive language
  • Profanity
  • Threats or physical violence

Any behavior of this nature—whether in person, on the phone, or through text or messaging—may result in termination of the client relationship, and in serious cases, involvement of law enforcement.

We truly appreciate your understanding and support in helping us make every visit to Patterson Dog & Cat Hospital a positive one for you, your pets, and our team.